Frequently Asked Questions

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I have a question about Choose One Purchasing Nutrition Allergen/Dietary Info General Product Info Shipping + Returns Rewards + Referral Program

Purchasing

  • WHERE IS MUNK PACK SOLD NEAR ME?

    Find the nearest Munk Pack retailer using our Store Locator. If we’re not in a store near you yet, you can get your Munk Pack fix via our online store or on Amazon.

  • DO YOU OFFER SAMPLES OR COUPONS?

    We don’t have free samples to send out, but an easy way to try our products is through our Variety Packs, which are sold with free shipping on your first purchase! Just use the discount code on the corresponding product pages to redeem this offer.

    A great way to save on Munk Pack snacks is by signing up for our “Subscribe and Save” program! You can select how often you want each item shipped, with options ranging from every 1-8 weeks. When using this service, you save 10% on every order! Just click on the items you want to order and you can set your subscription up as needed.

    You can also join our rewards program, Part of the Pack, which lets you earn points for activities like making a purchase or sharing Munk Pack on social media. You get a 10% off code just for signing up! The points can then be redeemed for discounts.

    Once you’re part of the program, you will also get an exclusive sign up link that you can share with friends. This link gives them $10 off their first purchase and you get $10 off as well once they place an order! Sign up here!

  • CAN I GET MUNK PACK DELIVERED TO ME AUTOMATICALLY?

    Absolutely! Just sign up for our “Subscribe and Save” program! You can select how often you want each item shipped, with options ranging from every 1-8 weeks.

    When using this service, you save 10% on every order! Click on the items you want to order and you can set your subscription up as needed.

    Please note that discount codes cannot be used on subscription orders. If you have any questions, you can email us at smile@munkpack.com.

  • HOW CAN I EDIT MY SUBSCRIPTION?

    You’re welcome to edit, pause, or cancel your subscription at any time. To do so, log in to your account and click “Manage Subscription.” From this page you can:

    • Skip an order
    • Change order frequency
    • Update the quantity of items in your subscription
    • Update payment info
    • Update shipping and billing info
    • Pause your subscription
    • Cancel your subscription

    If you have any questions or need assistance, please email us at smile@munkpack.com.

Nutrition

  • WHY IS THE SERVING SIZE OF MUNK PACK PROTEIN COOKIES LISTED AS 1/2 COOKIE?

    Our protein cookies serve as an alternative to energy bars, which are typically 40 grams per serving. In order to meet FDA regulations regarding serving sizes, we are required to list no less than 2 servings per container, as our cookies are 84g each.

  • WHAT ARE NET CARBS AND HOW DO YOU CALCULATE THEM?

    The term “net carbs” refers to carbohydrates that are absorbed by the body. To calculate net carbs in Munk Pack products, you subtract the fiber, allulose (if present) and glycerin (if present). The net carb calculation for all of our keto-friendly products can be found on the packaging and on the corresponding product pages.

  • WHAT IS ALLULOSE?

    Allulose is a sweetener found naturally in small amounts in maple syrup, figs and raisins. Our source is produced from non-gmo corn. Allulose has virtually no impact on blood sugar and insulin.

  • WHY IS ALLULOSE NOT INCLUDED IN YOUR NUTRITION PANEL?

    Allulose is an ingredient in our Keto Granola Bars and our Keto Nut & Seed bars. As of April 2019, the FDA released new guidelines allowing allulose to be excluded from total sugar and added sugar counts on nutrition labels, based on data showing that allulose is not metabolized by the human body in the same way as table sugar. It has fewer calories, produces only negligible increases in blood glucose or insulin levels, and does not promote dental decay. Allulose is also not a sugar alcohol and cannot be listed elsewhere in the Nutrition Facts panel.

  • IS THERE ADDED SUGAR IN MUNK PACK PRODUCTS?

    Our Keto Granola Bars and Keto Nut & Seed Bars contain 0g of added sugar per the Nutrition Facts panel. They are sweetened with allulose, which is technically a form of sugar, but the FDA allows it to be excluded from total sugar and added sugar counts based on findings that it has a negligible impact on blood glucose and insulin levels. In our Protein Cookies we use cane sugar. For quantities used, see the Added Sugar amounts listed in the Nutrition Facts panels on the product wrappers.

  • DO YOU USE SOLUBLE TAPIOCA FIBER OR IMOS?

    When soluble tapioca fiber is listed as an ingredient in our products, this is actual soluble tapioca fiber. We do not use isomaltooligosaccharides (IMOs) in any of our products.

Allergen/Dietary Info

  • ARE ALL MUNK PACK PRODUCTS VEGAN/DAIRY FREE?

    Munk Pack is committed to offering products that are not made with animal-based ingredients or materials. Our recipes use only plant-based ingredients.

    Temporarily, however, milk is declared as an allergen in our 4 keto bars that contain chocolate: Sea Salt Dark Chocolate Keto Nut & Seed Bar, Peanut Butter Dark Chocolate Keto Nut & Seed Bar, Almond Butter Cocoa Chip Keto Granola Bar and Coconut Cocoa Chip Keto Granola Bar. This is due to potential traces of milk in the supply from our keto chocolate supplier. Our supplier is currently working towards a dairy free certification in 2020.

    This trace allergen warning applies only to our keto chocolate and cocoa products. The chocolate in our Protein Cookies and Mini Protein Cookies (which are certified vegan) are sourced from a different supplier.

  • ARE ALL MUNK PACK PRODUCTS GLUTEN FREE?

    Yes. All our products are third party certified as gluten free.

  • DO YOU TEST YOUR PRODUCTS FOR TRACE GLUTEN?

    Yes, we conduct product testing to ensure we have less than 10 parts per million (ppm) trace gluten. The FDA standard for gluten free products is less than 20ppm.

  • ARE ALL YOUR INGREDIENTS NON-GMO?

    All Munk Pack products are Non-GMO Project Verified, which means that all our ingredient sources have been reviewed and found to be in compliance with the Non GMO Project’s strict standards.

  • ARE ALL MUNK PACK PRODUCTS KOSHER?

    All our products are certified Kosher by the Orthodox Union, but are not Kosher for Passover.

  • ARE THERE ANY ALLERGENS PRESENT IN YOUR PRODUCTION FACILITY?

    Peanuts, tree nuts, milk (dairy), soy, and gluten are present in our production facility and may be processed on the same equipment as our products. Good Manufacturing Practices are in place to properly segregate, store and handle allergens, and production lines are fully cleaned in between productions. We conduct allergen swabbing to test for trace allergens before using shared equipment. Our facility is regularly third party audited and as a result our products have obtained certification as gluten free, kosher and vegan.

    Before consuming our products, please read the ingredients and allergen information on the wrapper of the product you have on hand for the most accurate information on what allergens are present in the product and in the facility where it was made.

  • WHAT MEASURES DO YOU TAKE AGAINST CROSS-CONTAMINATION?

    Good Manufacturing Practices are in place, and production lines are fully cleaned in between productions, with swabbing and testing of the lines for trace allergens. As part of our gluten free certification, we do additional ingredient and product testing.

General Product Info

  • WHO SHOULD EAT MUNK PACK PRODUCTS?

    Everyone enjoys Munk Pack! Adults love our products for breakfast, as a quick and easy midday snack, at the gym, or as a guilt-free dessert. Families also enjoy Munk Pack for travel, as an easy snack to slip into backpacks and sports bags.

  • WHERE ARE MUNK PACK PRODUCTS MADE?

    All Munk Pack products are produced in the USA.

  • WHICH OF YOUR PRODUCTS CONTAINS PALM OIL, AND IS THE PALM OIL YOU USE FROM A SUSTAINABLE SOURCE?

    Of our Protein Cookies, only the Coconut White Chip Macadamia contains palm oil in the white chips. Palm oil is also a small component of 2 of our Keto Granola Bar flavors: Almond Butter Cocoa Chip, and 2 of our Nut & Seed Bars: Sea Salt Dark Chocolate, and Peanut Butter Dark Chocolate.

    We require our suppliers to only use palm oil that is certified by the Roundtable on Sustainable Palm Oil (RSPO). RSPO lists one of its most important criteria as:  “no primary forests or areas which contain significant concentrations of biodiversity (e.g. endangered species) or fragile ecosystems, or areas which are fundamental to meeting basic or traditional cultural needs of local communities (high conservation value areas), can be cleared.” You can learn more about the RSPO and their certification process here.

  • WHY DO YOUR PRODUCTS COST MORE THAN SIMILAR PRODUCTS?

    The price of our products is a reflection of our commitment to using high-quality, premium ingredients.

    While some keto-friendly products use sugar alcohols like erythritol or maltitol as sweeteners, we choose to use allulose in our Keto Granola Bars and Keto Nut & Seed Bars because it doesn’t have any aftertaste, it has virtually no impact on blood sugar and people report it is easier on their digestive system.

    Peanut butter is the base of all of our Protein Cookies because it naturally contains healthy fats and is a plant based protein source. A cheaper and more common option is enriched wheat flour, which has little to no nutritional value and is not gluten free.

    Our products are also Gluten Free Certified, Non-GMO Project Verified, OU-D Kosher and Vegan Certified when applicable.

Shipping + Returns

  • HOW MUCH IS SHIPPING?

    8-PACK or 12-PACK ORDERS:
    Orders Under $45
    Standard Shipping: $5.99
    Expedited Shipping: $8.99
    Priority Shipping: $19.99

    Orders Over $45
    Free Shipping!

    SAMPLER/VARIETY PACK ORDERS:
    Free Shipping on first order with discount code!

  • WHEN WILL MY ORDER ARRIVE?

    12-PACK ORDERS:
    Standard Shipping: 5-6 business days
    Expedited Shipping: 2-3 business days
    Priority Shipping: 1-2 business days

    PROTEIN COOKIE SAMPLER PACK AND T-SHIRT ORDERS:
    These items will ship via USPS and will arrive within 5-7 business days.

    *NOTE: Orders containing more than 1 item may be shipped in multiple shipments.

  • WILL YOUR COOKIES OR BARS MELT WHEN SHIPPED?

    The chocolate in our Keto Nut & Seed Bars and Keto Granola Bars has a melt point of 95F. Even if outside temperatures exceed that, we anticipate that most trucks do not exceed that temperature inside their closed compartment.

    The chocolate in our Protein Cookies has a melt point around 86F, however we have not yet received any complaints about melting during shipment.

    If melting does occur, we recommend leaving the snacks in the fridge for 2-3 hours before consuming. There should be no impact on the taste though either way.

    If you have any concerns with your order, please email us at smile@munkpack.com. We respond to all inquiries within 1-2 business days.

  • HOW DO I TRACK MY ORDER?

    Once your order has shipped you will receive an email with tracking info. You can also login to your account to check the status of your order at any time.

  • THERE IS AN ISSUE WITH MY ORDER. WHO CAN I CONTACT?

    While we do our best to ensure every order is delivered safe and sound, we understand that things happen. If there is an issue with your order, please email smile@munkpack.com with your Order # and a description of your issue and we will get back to you within 1-2 business days.

  • WHAT IS YOUR RETURN POLICY?

    We are proud to make delicious snacks that not only taste great, but make you feel good too! If for any reason you are not satisfied with your purchase, please email us directly at smile@munkpack.com and we will issue a refund or send replacement product if needed. We respond to all inquiries within 1-2 business days.

  • WHY DID MY ORDER ARRIVE IN AMAZON PACKAGING?

    Orders placed on munkpack.com are shipped via Amazon warehouses, so the orders are shipped in their packaging. Utilizing Amazon’s warehouses in this way helps us get your orders to you as quickly as possible.

  • DO YOU SHIP OUTSIDE OF THE UNITED STATES?

    International orders of some of our products can be placed via LuckyVitamin.

Rewards + Referral Program

  • HOW DO I SIGN UP?

    If you already have a Munk Pack account from a past purchase, you’re already part of the program! If you do not have an account yet, create one here. Once your account is set up, login and click on the “Give $10, Get $10” button in the lower left hand corner of the screen. From here you can see how you can earn points and to get your unique referral link!

  • HOW DO I REDEEM MY REWARDS?

    Login to your account and click on the “Give $10, Get $10” button in the lower left hand corner of the screen. From here you can see what rewards you have earned and are able to redeem. When you click on a reward, you will see a discount code that you can apply for that specific offer.

  • HOW DO I EARN REWARDS?

    Once you have joined our Part of the Pack program, you can earn Pack Points through a variety of actions like reviewing a product, placing an order, interacting with us on social media @munkpack.com, or by having a birthday!

  • WHAT DOES "GIVE $10, GET $10" MEAN?

    Glad you asked! This means that when your friends make a purchase through your exclusive referral link, they’ll save $10 on their first purchase and you’ll earn $10 to use toward your next purchase on munkpack.com! This offer is only valid on purchases of $20 or more.

  • WHERE CAN I FIND MY REFERRAL LINK?

    Great question! Once you’re signed into your account, click on the “Give $10, Get $10” button. Your unique referral link will be shown in the pop-up window that appears.

    Share this with your friends and family to send them $10 for Munk Pack snacks! When they make a purchase via this link, they’ll save $10 and you’ll also get $10 in your Munk Pack account to use on your next purchase.